Shipping and Returns

Tallowtan™

Shipping & Returns

Free shipping on the Glow Duo across Canada and the United States. Tracked, flat-rate delivery to Australia and New Zealand. Every order is packed with care and sent with tracking so you can follow your glow.

Shipping

Orders are processed within 2–4 business days. Preorders are made fresh and ship as soon as your batch is ready. Once shipped, you'll receive a tracking number by email.

Delivery times after dispatch:

  • Canada: 3–7 business days
  • United States: 5–10 business days
  • Australia & New Zealand: 7–14 business days
U.S. Shipping

U.S. orders are shipped with full tracked delivery and handed off to local postal carriers for final delivery. Tracking updates are provided throughout transit.

Where We Ship & What It Costs

We currently ship to four countries. The rate you see below is the rate you pay at checkout — there is nothing added at the last step.

  • Canada: Glow Duo ships free; single jars ship at Canada Post rates
  • United States: Glow Duo ships free; single jars ship at Canada Post rates
  • Australia: AU$20 flat rate
  • New Zealand: NZ$20 flat rate
  • Bulk or spa orders: Local delivery or pickup available upon request — contact us
Customs & Duties

Tallowtan covers customs duties and import taxes on all international orders. You will not be asked to pay additional charges to receive your parcel.

If a carrier ever bills you for duties on a Tallowtan order, email us your order number and a photo of the invoice at hello@tallowtan.com and we'll reimburse you.

Returns & Exchanges — 30 Days

We want you to love your tan. If you're not satisfied for any reason, email us within 30 days of delivery and we'll make it right — a replacement, an exchange for a different shade, or a full refund. Your choice.

This covers opened and used jars. Tallowtan is made for sensitive skin, and we'd rather you try it properly than leave it sealed on a shelf.

In most cases you won't need to send anything back. Refunds are issued to your original payment method within 5–10 business days of approval.

Patch Test First

Before your first full application, apply a small amount to your inner arm and wait 24 hours.

If your skin reacts, stop using the product and email us — we'll refund you in full, inside or outside the 30-day window.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us a photo of the issue along with your order number. We'll arrange a replacement promptly.

Questions about your order? We're here. Reach us at hello@tallowtan.com — we respond within 1 business day.

Tallowtan™ · Support

Shipping &
Returns.

Everything you need to know about getting Tallowtan to your door — and what happens if something isn't right.

Shipping Free shipping across
Canada & the US.
🇨🇦 Canada 3–7 business days

Free shipping on every order — no code, no minimum.

🇺🇸 United States 7–14 business days

Free shipping on every order — no code, no minimum. Shipments clear customs on arrival — delivery times may vary.

🌏 Australia & NZ 10–18 business days

Flat AU$20 / NZ$20, shown in full at checkout before you pay. Delivery times include customs clearance.

Please note: All orders are processed and dispatched within 2–4 business days of purchase. Preorders are made fresh and ship as soon as your batch is ready. Once your order ships you'll receive a tracking number by email.

Where we ship Canada, the United States, Australia and New Zealand.
Processing time 2–4 business days from order placement
Shipping cost Every order ships free across Canada and the US — no code, no minimum. Australia and New Zealand are a flat AU$20 / NZ$20, shown at checkout before you pay.
Carrier Canada Post for domestic and international shipments
Tracking Tracking number sent by email once your order ships
Customs & duties We cover them. Tallowtan pays all customs duties and import taxes on international orders — you will never be asked to pay extra to receive your parcel. If a carrier ever bills you, send us the invoice and we'll reimburse you.
Returns & Exchanges We stand behind
our formula.

We want you to love your tan. If you're not satisfied, email us within 30 days of delivery and we'll make it right — a replacement, an exchange for a different shade, or a refund if neither works for you. Opened and used jars are covered.

Return window 30 days from date of delivery
What's covered Any reason at all — wrong shade, didn't suit your skin, or simply not for you. Opened and used jars included. One claim per customer, on your first jar.
Exchanges Yes, within 30 days. If the shade isn't right we'll swap it for the one that is — opened or not.
Patch test first Before your first full application, apply a small amount to your inner arm and wait 24 hours. If your skin reacts, stop using the product and email us — we'll refund you in full, inside or outside the 30-day window.
How to start Email us at hello@tallowtan.com with your order number and what went wrong. We'll respond within 1–2 business days. In most cases you won't need to send anything back.
Return shipping If we do ask for the jar back, we cover the return shipping.
Still have questions? We're here
to help.
Email hello@tallowtan.com
Response time 1–2 business days, Monday to Friday
FAQ Visit our FAQ page for answers to common questions about the formula, application, and shades.
Ready to find your
perfect shade? Every order ships free across Canada & the US.
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