Shipping and Returns

Shipping

We currently ship across Canada and the U.S.

  • Orders ship within 1–3 business days of purchase.
  • Once shipped, you’ll receive a tracking number via email so you can follow your order every step of the way.
  • Shipping times vary by location, but most orders arrive within 3–7 business days after dispatch.

U.S. Shipping

We ship U.S. orders via Chit Chats, which hands off to USPS for final delivery. You’ll get a tracking number and status updates every step of the way.

Shipping Rates

  • Canada: Flat rate or free shipping on orders over $100 CAD
  • U.S.: Flat rate or free shipping on orders over $100 USD
  • Local delivery or pickup available for bulk and spa orders upon request

Returns & Exchanges

Due to the nature of skincare products, we do not accept returns once an item has been opened or used. However, your satisfaction is our priority — if something isn't right with your order, email us at tallowtan@tallowtan.com within 7 days of delivery and we’ll make it right.

Damaged or Incorrect Items?

Please send a photo of the issue along with your order number, and we’ll replace it as quickly as possible. We stand behind our products and our customers every step of the way!

Thank you for supporting a small business with a big glow mission. 💛