Tallowtan™ · Support

Shipping &
Returns.

Everything you need to know about getting Tallowtan to your door — and what happens if something isn't right.

Shipping Free shipping on
every order.
🇨🇦 Canada 3–5 business days

Free shipping on all orders. Shipped via Canada Post from our Canadian facility.

🇺🇸 United States 7–14 business days

Free shipping on all orders. International shipments clear customs upon arrival — delivery times may vary.

🌍 UK · AU · NZ 10–18 business days

Free shipping on all orders. International delivery times include customs clearance processing.

Please note: All orders are processed and dispatched within 1–3 business days of purchase. Once your order ships you'll receive a tracking number by email. International orders may be subject to customs clearance delays outside our control.

Processing time 1–3 business days from order placement
Shipping cost Free on all orders — no minimum, no code needed
Carrier Canada Post for domestic and international shipments
Tracking Tracking number sent by email once your order ships
Customs & duties International orders may be subject to customs fees or import duties charged by the destination country. These are the responsibility of the recipient.
Returns & Exchanges We stand behind
our formula.

Because Tallowtan is a skincare product, we are unable to accept returns on opened or used items for hygiene reasons. However, if your product arrives damaged, defective, or incorrect — we will make it right, no questions asked.

Return window 30 days from date of delivery
Eligible returns Defective or damaged products only. If your order arrives broken, leaking, or incorrect we will send a replacement at no charge.
Exchanges Yes, we accept exchanges within 30 days. If you ordered the wrong shade and haven't opened the product, contact us and we'll exchange it for the right one.
Non-returnable Opened or used products, orders older than 30 days, and items purchased during sale or promotional periods.
How to start Email us at hello@tallowtan.com with your order number and a photo of the issue. We'll respond within 1–2 business days.
Return shipping For defective or incorrect items, we cover return shipping costs. For exchanges, return shipping is the responsibility of the customer.
Still have questions? We're here
to help.
Email hello@tallowtan.com
Response time 1–2 business days, Monday to Friday
FAQ Visit our FAQ page for answers to common questions about the formula, application, and shades.
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